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Service delays due to extreme weather
As you may know there has been some adverse weather across parts of the UK. This has led to service issues for customers of communications providers (TalkTalk, Sky, BT and others) in parts of Scotland...
View ArticleRecent website outage affecting some residential customers - RESOLVED
Over the past 2 days some residential customers were unable to access a number of our web sites including our MyAccount portal, webmail, sales site and our online help & support tools, leaving them...
View ArticleProblems Connecting to the Internet
Some customers in the North East are unable to access the Internet.Latest update 14:45Our engineers have confirmed that this issue has been resolved.
View ArticleSlow speeds for some Fibre customers
We have received reports from some Fibre customers that they are getting slow speeds at peak times (18.00 - 22.00). Some customers have reported that the slow speeds are affecting the TV service.Latest...
View ArticleProblems in the Gloucester area
Some customers in the Gloucester area are experiencing problems with the phone and broadband service.Latest Update 09:56 01/04Traffic is being restored to emergency services first and then remaining...
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How do I set up my TalkTalk Super Router?
This simple step-by-step guide will show you how to set up and connect online in no time. You can connect either wirelessly, or with a yellow Ethernet cable. Add PDF Full setup guideFAQ Fields:...
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Why can’t I get TalkTalk Fibre Broadband?
Over 22m UK homes can now get access to TalkTalk Fibre Broadband, and with continued rollout through until 2018 this number will continue to increase. Unfortunately however, there are still several...
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How do I find or change my Wireless Network Name and Password?
Your Wireless Network Name is the name of the wireless connection being sent out by your router. It’s what you should be looking out for when trying to connect to a wireless network from your computer...
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About the TalkTalk Router
New customers who sign up for SimplyBroadband, Essentials TV, Plus TV and Fibre will get the latest wireless router to best suit the package you choose.If you're an existing customer you might want to...
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How do I move from Fibre to Standard Broadband?
If you've changed from Superfast Fibre Broadband to Standard Broadband then you may have to change your setup. Please select below which best matches your setup and follow the instructions.My setup...
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How do I change the Administrator password in the router?
To change the administrator password please follow the instructions for your router below:By default the password is set to admin, if you have changed your password and have to perform a reset of the...
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How do I set up my TalkTalk Super Router?
This simple step-by-step guide will show you how to set up and connect online in no time. You can connect either wirelessly, or with a yellow Ethernet cable. Add PDF Full setup guideFAQ Fields:...
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G.fast trial
TalkTalk G.fast trial - GENERAL FAQ What is this trial all about?G.fast is a new technology that can boost broadband speeds much further, more than 30 times faster than standard broadband.As this is a...
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