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How do I set up my TalkTalk Super Router?

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This simple step-by-step guide will show you how to set up and connect online in no time. You can connect either wirelessly, or with a yellow Ethernet cable.

 

Add   PDF Full setup guide

FAQ Fields: 
Question: 
Check your box contents
Answer: 

 

HG 635

Super Router
Use your Super Router
for the best performance.
Grey broadband cable
and microfilter
Needed for a better signal and
service. Check which master
socket you have on pages 8 and 9
to see whether you need to use the
microfilter or not.

Microfilter
Extra microfilter
If you need to use a microfilter
for your master socket, you’ll need
to use this extra one provided for
any other phone sockets around
your home with devices (such as a
phone or fax machine) attached.
Yellow Ethernet cable
Only required to connect
to the internet through a
wired connection.
Ethernet Cable
Microfilter
Power supply
The new one must be used to
provide power to your router.
Make sure you don’t use an
old power supply from a
previous router.
Set up guide and wireless password
card
Make sure you keep the card safe in
case you need your wireless network
name and password in the future.
Setup Guide

 

Question: 
Find your master phone socket
Answer: 

This is the main phone socket in your home - you’ll find it by following the phone line that comes into your house from outside. It’s usually a little larger than a normal phone socket and often has a horizontal line in the middle. If you have a standard master socket you’ll need to use a microfilter for every socket that has a device connected to it. If you can’t find your standard master socket, simply connect your Super Router to a convenient phone socket. Your broadband will still work but won’t perform as well.

 

Important notice

Use the master phone socket to get the best broadband speed and stability. For more information please see our guide on master sockets.

If you have a pre-filtered master socket, you won't need to use microfilters in your home. Using microfilters with this type of socket will hinder your broadband performance.

Question: 
Unplug everything from your master phone socket
Answer: 
  • If you have a phone cable already inserted, temporarily remove it.
  • If you have a microfilter inserted, completely remove it and remove any cables connected to it.
  • If you have a splitter connected then remove this also.
  • If you have a pre-filtered master socket remove all cables.

 

Important notice

Important: Check around your home and unplug any existing broadband equipment and recycle it. You can recycle your old router in a few simple steps with TalkTalk Trade-In. Always use the latest equipment provided by TalkTalk for the best connection.

 

Question: 
Fit your router
Answer: 

If you have a standard master socket:

  1. Fit the microfilter with the grey broadband cable attached into your master phone socket.

  2. Fit the phone cable or splitter that you previously removed into the port marked phone on the microfilter.

  3. Connect the other end of the grey broadband cable into the grey port labelled "Broadband" at the back of your Super Router.

  4. Plug in the power supply at the wall and connect the other end to the back of the Super Router. Turn on the power.

  5. Press the on/off switch found at the side of the Super Router.

  6. Your line is activated when the Power, Broadband and Internet lights go solid green. This can take a few minutes.

Set up at a standard socket

 

 

Important notice

IMPORTANT: 

 

  • Fit a microfilter to any other phone sockets in use in your home to ensure a strong cable connection.
  • Never plug microfilters into other microfilters. This will affect your TalkTalk broadband performance.
  • Keep your Super Router away from other electrical devices (like baby monitors, microwaves, cordless phones or wireless speakers).

 

If you have a pre-filtered master socket:

  1. Remove the grey broadband cable we sent you from the microfilter.

  2. Fit one end of the grey broadband cable into the square slot of your master phone socket.

  3. Connect the other end of the grey broadband cable into the grey port labelled "Broadband" at the back of your Super Router

  4. Plug in the power supply at the wall and connect the other end to the back of the Super Router. Turn on the power.

  5. Press the on/off switch found at the side of the Super Router.

  6. Your line is activated when the Power, Broadband and Internet lights go solid green. This can take a few minutes.

 

Set up at pre-filtered socket

 

Important notice

IMPORTANT:

  • Plug in anything previously attached to your old router, like your YouView box.
  • Make sure you have plugged your router into the master socket and leave it turned on, we'll be gradually adjusting your speed until it is as fast as possible over the next ten days.

 

Question: 
If you have Fibre and upgrading to the Super Router
Answer: 

Your current setup should look something like this.

Openreach modem and TalkTalk Router

 

The first thing to do would be to disconnect your old equipment.

  • Switch off your Router and Openreach modem.

  • Remove any Ethernet cables connected to the router.

  • Remove the grey Broadband cable from the top port of the pre-filtered socket.

  • Unplug and remove Openreach modem and Router.

Remove and check contents of TalkTalk Super Router Box

  1. Remove the grey Broadband cable from the microfilter and connect one end to the Broadband port on the back of the TalkTalk Super Router and the other end to the top port of the pre-filtered master telephone socket.

  2. Connect the power cable to the to the back of the TalkTalk Super Router and plug into the electrical socket.

  3. Switch on power at electrical socket if applicable and switch on at side of TalkTalk Super Router.

  4. Connect your Ethernet cables from your devices if applicable.

  5. After a couple of minutes of switching the Router on all the lights should be on (If you dont have TalkTalk YouView box then the TV light will not be on).

Set up at a standard socket

 

Question: 
Lights Guide
Answer: 

Lights Guide

Question: 
How do I connect my devices?
Answer: 

Please follow our step by step guides to connect your devices wirelessly.

Question: 
How do I set up TalkTalk TV?
Answer: 

Please follow our guide to set up TalkTalk TV.


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