This simple step-by-step guide will show you how to set up and connect online in no time. You can connect either wirelessly, or with a yellow Ethernet cable.
| TalkTalk Router Use your TalkTalk Router for the best performance. |
Grey broadband cable and microfilter Needed for a better signal and service. Check which master socket you have on pages 8 and 9 to see whether you need to use the microfilter or not. |
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 | Extra microfilter If you need to use a microfilter for your master socket, you’ll need to use this extra one provided for any other phone sockets around your home with devices (such as a phone or fax machine) attached. |
Yellow Ethernet cable Only required to connect to the internet through a wired connection. |  |
 | Power supply The new one must be used to provide power to your router. Make sure you don’t use an old power supply from a previous router. |
Set up guide and wireless password card Make sure you keep the card safe in case you need your wireless network name and password in the future. |  |
This is the main phone socket in your home - you’ll find it by following the phone line that comes into your house from outside. It’s usually a little larger than a normal phone socket and often has a horizontal line in the middle.
| If you have a standard master socket You’ll need to use a microfilter for every socket that has a device connected to it. If you can’t find your standard master socket, simply connect your TalkTalk Router to a convenient phone socket. Your broadband will still work but may not perform as well. |
If you have a fibre or pre-filtered master socket You won't need to use microfilters in your home. Using microfilters with this type of socket will actually harm your broadband performance. |
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- If you have a phone cable already inserted, temporarily remove it.
- If you have a microfilter inserted, completely remove it and remove any cables connected to it.
- If you have a splitter connected then temporarily remove this also.
- If you have a pre-filtered master socket temporarily remove all cables.
Important: Check around your home and unplug any existing broadband equipment and recycle it. You can recycle your old router in a few simple steps with TalkTalk Trade-In. Always use the latest equipment provided by TalkTalk for the best connection.
If you have a standard master socket:
- Fit the microfilter with the grey broadband cable attached into your master phone socket.
- Fit the phone cable or splitter that you previously removed into the port marked phone on the microfilter.
- Connect the other end of the grey broadband cable into the grey port labelled "Broadband" at the back of your TalkTalk Router.
- Plug in the power supply at the wall and connect the other end to the back of the TalkTalk Router. Turn on the power.
- Press the on/off switch found at the side of the TalkTalk Router.
- Your line is activated when the Power, Broadband and Internet lights go solid green. This can take a few minutes.
IMPORTANT:
- Fit a microfilter to any other phone sockets in use in your home to ensure a strong cable connection.
- Never plug microfilters into other microfilters. This will affect your TalkTalk broadband performance.
- Keep your& TalkTalk Router away from other electrical devices (like baby monitors, microwaves, cordless phones or wireless speakers).
If you have a pre-filtered master socket
- Remove the grey broadband cable we sent you from the microfilter.
- Fit one end of the grey broadband cable into the square slot of your master phone socket.
- Connect the other end of the grey broadband cable into the grey port labelled "Broadband" at the back of your TalkTalk Router
- Plug in the power supply at the wall and connect the other end to the back of the TalkTalk Router. Turn on the power.
- Press the on/off switch found at the side of the TalkTalk Router.
- Your line is activated when the Power, Broadband and Internet lights go solid green. This can take a few minutes.
IMPORTANT:
- Plug in anything previously attached to your old router, like your YouView box
- Make sure you have plugged your router into the master socket and leave it turned on, we'll be gradually adjusting your speed until it is as fast as possible over the next ten days.
Your wireless network is already secure. If you wish to change your network name and password to something more memorable,follow the steps below.
- Connect to a TalkTalk broadband using the current network name and password, or you can use a wired connection.
- Open a browser (i.e. Internet Explorer, Firefox etc) and enter the following address: 192.168.1.1
- On the login screen, use the following details:
Username: admin
Password: You'll find this on the label on the back of your router. - Click on "Customise my Wireless Network"
- Enter your new wireless network name of your choice in the"Wireless 2.4 Ghz SSID" and "Wireless 5Ghz SSID" fields. You can use a different name for the 5Ghz SSID field, so you can identify between the two. Enter your new password of choice in the "Password" field.
- Click on "Save"
- Find the operating system you use here to connect your devices wirelessly. and follow the steps to connect, using your new password.
- Follow the steps above for each device you want to connect.
TIP: You can change your wireless network name and password to the same as your old router, so your other devices will connect straightaway.
Important: Have you checked your go-live date on the sticker on the outside of the TalkTalk router box? You could go live anytime up to midnight on that day.
POWER: this should appear solid green, so if the light is off or red...
- Has the power supply been plugged in and switched on at the wall?
- Have you tried a different power socket?
- Is the button on the side of the TalkTalk router switched to ON?
- Have you used the power supply provided with your TalkTalk router?
- Try rebooting your TalkTalk router by pressing the reset button. Please note that any changes you have made to the settings on your router will be lost
BROADBAND: this should be solid green when you’re connected to broadband, so if it’s flashing or off...
- Has the grey ADSL broadband cable been plugged in correctly to the TalkTalk router and the microfilter?
- Do you have a microfilter in all of your sockets that have a phone or other device plugged in?
INTERNET: this should appear solid or flickering green when connected to broadband, so if it’s red...
- The connection may have timed out due to inactivity. Try accessing the internet again, or rebooting your TalkTalk router.
- We might be upgrading your TalkTalk router. Please wait 5 minutes before retrying.
Please follow our step by step guides to connect your devices wirelessly. If you want a wired connection between your devices, then plug the yellow Ethernet cable into one of the yellow LAN ports on the back of your TalkTalk router, and plug the other end where applicable into the network port on your device.
If you have TalkTalk TV please follow our guide
Where can I get more help?
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